Job offer: Technical Writer

Responsibilities

• Create product manuals & user guides for customers.
• Create frequently asked questions (FAQ) for customers.
• Train customers on how to use FAQs and product manuals.
• Work with technical staff to make products easier to use and thus make products user-friendly.
• Organize and write supporting documents for products.
• Ensure procedures related to standardized system dictionaries are followed while ‘online help’ is documented.
• Study product samples and interact with product designers and developers on any potential changes and incorporate them in FAQ.
• Ensure procedures related to standardized system dictionaries are followed while ‘online help’ is documented.
• Set up procedures for standardizing the system dictionary.
• Accountable for knowledge management repository.

Qualifications

• Experience in writing Technical Reports.
• Previous experience in developing User Guides and User Manuals.
• Excellent Communication skills.
• Good presentation skills.
• Technical Writing.
• Excellent communication skills in English and Arabic.
• Good knowledge of software, hardware, and programming.
• Problem-solving skills with a logical approach.
• Strong interpersonal and client-handling skills, with the ability to explain technical details.
• Fluency with digital tools.
• Experience or elementary knowledge in programming.
• Bachelors in Engineering or related subjects, preferably Computer science or I.T.

• Technical Writing

• Location Amman - Jordan
• Industry Information & Communication Technologies
• Job Type Full-Time
• Degree Bachelor
• Experience 2-5
• Nationality Unspecified