Job offer: Project Manager

Responsibilities

• Ensure customer requirements are clearly understood, met, and delivered on time.
• Serve as the primary point of contact for customers, building strong relationships with key accounts, stakeholders, and executive sponsors.
• Utilize project management methodologies to set expectations, define milestones, and establish timelines before initiating new projects.
• Take ownership of customer retention, sales, revenue generation, and project management activities.
• Maintain operational efficiency, ensuring solutions are secure, scalable, maintainable, and cost-effective.
• Lead the implementation journey to accelerate customer adoption.
• Collaborate with customers to develop reporting elements, schedules, and success milestones.
• Manage project timelines, business transformation strategies, and ensure adherence to quality standards.
• Leverage technical expertise to drive discussions on incidents, trade-offs, and risk management.
• Provide detailed reviews of service disruptions, performance metrics, and pre- and post-sales consultations.
• Address customer issues efficiently, following predefined escalation processes.
  
  

Qualifications

• Master’s degree in Artificial Intelligence, Business Analytics, Business Administration, or a related field.
• Minimum 10 years of experience in project management and solution/product delivery within an AI service organization or analytics platforms.
• At least 8 years of experience in account management or customer success management.
• Strong expertise in project management methodologies and tools.
• Experience in AI-driven solutions and analytics platforms.
• Proven ability to manage key accounts and build long-term customer relationships.
• Strong problem-solving and risk management skills.
• Excellent communication and stakeholder management abilities.
• Ability to handle service disruptions and drive operational efficiency.
• Technical understanding of business transformation strategies.
• Strong leadership and decision-making skills.

• Business Planning
• Problem Solving
• Risk Management
• Leadership Development
• Project Management
• AI

• Location Amman - Jordan
• Industry Information & Communication Technologies
• Job Type Full-Time
• Degree Bachelor
• Experience 10+
• Nationality Unspecified