Job offer: Managed Services Manager

Responsibilities

• Oversee the delivery and management of managed services, ensuring high-quality support and maintenance of IT systems, networks, and applications for clients.
• Develop and implement strategies to improve service delivery, optimize processes, and meet agreed service-level agreements (SLAs).
• Act as the primary point of contact for clients, fostering strong relationships and ensuring their operational requirements are met effectively.
• Identify risks and implement mitigation strategies to ensure continuity of services and data security.
• Drive business growth by identifying opportunities to expand managed services offerings and upselling additional solutions to existing clients.
• Manage the onboarding and offboarding processes for managed service clients, ensuring seamless transitions and adherence to standards.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• 5-7 years of experience in managed IT services or IT operations, with at least 2 years in a leadership role.
• Proven track record of managing client relationships and delivering high-quality IT services.
• Strong understanding of IT infrastructure, cloud solutions, and cybersecurity principles.
• Proficiency in IT service management frameworks, such as ITIL, and experience using service management tools.
• Excellent problem-solving and decision-making skills, with the ability to work under pressure and manage multiple priorities.
• Strong communication, leadership, and interpersonal skills.
• Experience with budgeting, cost management, and resource allocation.

• Business Strategy
• Business Planning
• Decision-Making
• Interpersonal Skills
• Team Leadership
• Project Management

• Location Amman - Jordan
• Industry Information & Communication Technologies
• Job Type Full-Time
• Degree Bachelor
• Experience 5-7
• Nationality Unspecified