Job offer: Help Desk

Responsibilities

• Respond to support requests via phone, email, or ticketing systems.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to appropriate technical teams.
• Assist in the setup and configuration of workstations and peripherals.
• Perform routine system checks and updates to ensure functionality.
• Maintain an inventory of IT equipment and software licenses.
• Provide training and support to users on company systems and applications.
• Create and update technical documentation and user guides.
• Log and track support tickets, ensuring timely resolutions.
• Prepare reports on recurring technical issues and suggest improvements.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related fields.
• 1-3 years of experience in IT support or help desk roles.
• Working knowledge of help desk software, databases and remote control.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.

• IT Help Desk

• Location Amman - Jordan
• Industry
• Job Type Full-Time
• Degree Bachelor
• Experience 1-3
• Nationality Unspecified