Job offer: E-commerce Logistics Specialist

Responsibilities:

• Oversee the end-to-end order fulfillment process, including order processing, inventory management, and shipping coordination.
• Develop and implement strategies to optimize logistics operations, reduce shipping costs, and improve delivery times.
• Establish and maintain relationships with logistics service providers, negotiate contracts, and monitor performance to ensure compliance with service level agreements (SLAs).
• Monitor inventory levels, conduct regular audits, and collaborate with the procurement team to ensure adequate stock levels.
• Coordinate with warehouses, carriers, and fulfillment centers to ensure timely and accurate shipment of orders.
• Analyze logistics data to identify trends, measure performance, and make data-driven decisions to improve operational efficiency.
• Assist in the implementation of metrics into SAP Business Warehouse and Tableau.
• Address and resolve logistics-related customer inquiries and issues promptly to maintain a high level of customer satisfaction.
• Review and analyze post-delivery survey results and support reporting of Key Performance Indicators (KPI).
• Ensure compliance with all relevant regulations, including customs and import/export requirements.
• Organize international and domestic shipping processes, including documentation and payments.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 4-7 years of experience in e-commerce logistics, supply chain management, or a related role.
• Strong knowledge of freight forwarding, customs regulations, and tracking systems.
• Proficiency in logistics management software, ERP systems, and MS Office Suite.
• Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.
• Excellent verbal and written communication skills, collaborating effectively with colleagues and cross-functional teams.
• Flexible working hours available, willing to work occasional evenings and weekends as needed.
• Strong attention to detail and organizational skills to manage multiple tasks and priorities effectively.
• Self-driven and motivated.
• A customer-centric approach with a commitment to providing exceptional service.
• Knowledge of e-commerce platforms such as Shopify, Magento, or similar.
• Certification in supply chain management or logistics (e.g., CPCM, CSCMP).

• Time Management
• Attention to Detail
• Microsoft Office
• Analytical
• Data Analysis
• Communication Skills
• Technical

• Location Amman - Jordan
• Industry Logistic & Transportation
• Job Type Full-Time
• Degree Bachelor
• Experience 4-7
• Nationality Unspecified