Job offer: Head of Retail

Responsibilities

• Develop and execute the retail banking strategy in alignment with the bank's overall objectives. Identify growth opportunities and market trends to drive retail banking success.
• Ensure the delivery of exceptional customer service across all retail branches. Implement customer-focused initiatives to enhance satisfaction and loyalty.
• Oversee the development and management of retail banking products and services. Ensure offerings meet customer needs and comply with regulatory requirements.
• Oversee the operations of all retail branches, ensuring efficient and effective processes. Monitor performance metrics and implement improvements as needed.
• Ensure all retail banking activities comply with internal policies and regulatory standards. Identify and mitigate risks associated with retail banking operations.
• Build and maintain strong relationships with key stakeholders, including customers, employees, and industry partners.

Qualification

• A minimum of 15 years of experience in retail banking, with at least 5 years in a leadership role.
• Strong leadership and team management abilities.
• Excellent communication, interpersonal, and customer service skills.
• In-depth knowledge of retail banking products, services, and regulations.
• Strategic thinking and problem-solving skills.
• Proficiency in banking software and CRM tools.
• Ability to analyze financial data and market trends.

• Customer Relationship Management (CRM)
• Sales Management
• Retail
• Leadership Development
• Communication Skills
• Marketing

• Location Amman - Jordan
• Industry Marketing & Sales
• Job Type Full-Time
• Degree Bachelor
• Experience 15 - 20
• Nationality Unspecified