Review of Lufthansa German Airlines

Travelling via LH692 to from CDG on LH1041 to FRA on 29th July 2014 on transit basis to continue Amman-Jordan which departs at 20:45 and was delayed until 22:00 and my luggage is already on board.. Upon presentation I was told that flight been cancelled and to go to Lufthansa counters at hall B for further details and eventual hotel accommodations and meal vouchers .I had queue up for three hours before my turn came, and then all counters closed down without any explanations and one Lufthansa personnel came accompanied by 16 police men to calm the crowd and said it is our problem to find hotels and restaurants. And as you are aware that no seating facilities for all the crowd and all café bars were all closed. it meant standing up or sleeping on the floor. at 5.30am I had to queue up at the ticketing counters for a solution to travel to Amman. and my turn came at 13.00hrs and eventually I found a seat on RJ126 leaving from terminal 2. Iam 67 years old with hart problems, my daily medications where in my luggage and consequently I developed inflammation in my back and thigh muscles of which to date iam under medications. with these events I received zero help from LH personnel who are not to a standard and are un-pleasant and not helpful. How a reputable airline allows such events or the personnel are trained to be prejudges against Arab speaking customers . leaving the matter to you to settle in a civil manner not with a simple apology.
p.s. copy of above been forwarded to .. star alliance members + international complaint center + iata


6373d= code of complaint