This company has to be one of the worst in the world service providers in the world. Sales staff will lie and say anything to close a sale. If you must use them, read your contract very carefully and make sure every last thing sold to you is in writing. Don’t let them pressure you into a sale and they will defiantly and purposely leave out things they told you are included.
Customer service if you have complaints isn’t going to help and if you catch a problem, the sales people will harass you one why what they sold don’t make sense. There are other options in town, better go there rather than deal with them.